Japanese English Home      User ID / Password Search      Cancel Subscription      FAQ      Contact Us We have collected the most commonly asked questions and concerns that come to KakinHelp.com & JBILCS.com. Please make sure to read this FAQ before you contact us. What does the CMI Group's descriptor look like in my credit card statement? How would I know this charge was from you? I have joined under a free trial membership (or a paid two to thee-day membership), but I was charged for a monthly subscription. Why am I being charged monthly? I did not join any membership, and I don't know why my credit card is being charged. I have tried to use the < Cancel Subscription > and it's not working. Can I get a refund? What kind of policy does the CMI Group have against online credit card fraud? I tried to buy a subscription with a card that was once used fraudulently, and I can't get a membership. I would like to get assistance from Kakinhelp.com & JBILCS.com for a membership that I got elsewhere. Could you help me out? What does the CMI Group's descriptor look like in my credit card statement? How would I know this charge was from you? The descriptors in your credit card statement could vary depending on which processor processed your transaction. These are the current discriptors you may see in your credit card statement: jbilcs.com KakinHelp.com KWIKPAY LONDON iBill MSBill PGGLOBAL 2000Charge NetPurchase, or PayCom However, please note that these processors are not exclusive to our service, and the charge may be unrelated to our products. To verify if the charge was from us, please consult our Home page. Top I have joined under a free trial membership (or a paid two to thee-day membership), but I was charged for a monthly subscription. Please read the Terms and Conditions. If you did not cancel within the period designated in the Terms and Conditions, your subscription will be automatically renewed at the monthly rate. If you wish to unsubscribe, please use the automated Cancel Subscription to cancel, or contact our customer support at Kakinhelp.com. Top Why am I being charged monthly? Please read the Terms and Conditions. If you did not cancel within the period designated in the Terms and Conditions, your subscription will be automatically renewed each month until you unsubscribe form our service. If you wish to unsubscribe, please use the automated Cancel Subscription to cancel, or contact our customer support at Kakinhelp.com. Top I did not join any membership, and I don't know why my credit card is being charged. First make certain that you or your family members have not joined any trial or monthly membership subscription. Under the Terms and Conditions if the membership was not canceled within the trial period or the first pay period, the membership will be automatically renewed. If you wish to unsubscribe, please use the automated Cancel Subscription to cancel, or contact our customer support at Kakinhelp.com, and we will be glad to assist you in canceling the membership. We will be adding phone service in the near future. If you are certain that you did not buy any subscription, and your card was used fraudulently, please notify our customer support. Not only will we pay you back, but you can be assured that we will deal with such criminal activity and fraud by all possible means. Please read about how the CMI group deals with credit card fraud. Top I tried to use the < Cancel Subscription > and it's not working. The form is case sensitive. Please spell and input all information correctly. If you changed your Email address recently, or have multiple accounts, please try your old address or other addresses. When you signed up for a membership, a receipt was sent out to the email address you have provided. Please locate your receipt to verify all the information you have provided. With the receipt, it will take only a matter of minutes to cancel. If you have trouble using the automated system, feel free to contact KakinHelp.com's customer support. Our staff would be glad to assist you. Top Can I get a refund? If you joined a trial or a full subscription and you failed to cancel the membership within the agreed period, and for that reason your membership was automatically renewed, legally we are not obligated to give you a refund. This policy is not any different from those of a fitness center membership or other monthly subscriptions, whether that is a digital service or a physical service; whether you use the service or not. If you want to unsubscribe to the service, please use the Cancel Subscription or contact our customer support at Kakinhelp.com, and we will be glad to assist you in canceling the membership. However, if you are certain that for some reason you were charged by us after your cancellation, please provide supporting documents to the customer support. Once we are provided with the appropriate information, we will process your refund immediately. Top What kind of policy does the CMI Group have against online credit card fraud? The CMI Group employs an aggressive policy against online credit card fraud in order to protect both its associates and the consumers. Credit card numbers could be stolen in a variety of ways, including regular transactions in restaurants, your bank receipts or by your own computer being hacked into. As long as you do have a credit card transaction record somewhere, there is always a chance and a risk of your information being stolen. In order to protect your privacy and personal information, we only store the first and the last four digits of your credit card, your name and the expiration date in our system. This information is used only to verify that you are indeed the cardholder and to provide adequate support. In order to prevent credit card fraud, CMI group uses the latest technology in the field and analyze the data from all angles. We keep the registered e-mail address, the IP addresses used to sign up and access our sites, and records of site usage in a database. Once we detect fraud we aggressively respond to the case. In such a process, when fraud is reported and/or detected, in order to protect you, the customer, we report how and where your card was used to the appropriate institutions. Legal Agencies(FBI and other local authorities including consumer bureaus) International Credit card black list database 　 Credit card issuing bank 　 Internet Service Provider CMI Group acts swiftly and aggressively against fraud and criminal activities of any kind. We provide a safe environment with solid customer support for consumers like you, so you can enjoy our services without worry. Top I tried to buy a subscription with a card that was once used fraudulently, and I can't get a membership. If you have reported that your card was used fraudulently to a credit card company, the card number, the IP and e-mail addresses used for fraudulent activity will be recorded in an international database for fraudulent card numbers. Once that card is on the blacklist, it becomes very difficult to use that card online again. We recommend you try another card. Top I would like to get assistance from Kakinhelp.com & JBILCS.com for a membership that I got elsewhere. Could you help me out? Kakinhelp only provides support for the bills related to the 10 sites mentioned in section three of our main page. Please contact the appropriate processor or the owner of the service directly. Top Home      User ID / Password Search      Cancel Subscription      FAQ      Contact Us Copyright (c) 2007 kakinhelp.com. All rights reserved.