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Please use this form if our automated Cancel Subscription service could not provide you with the support you needed, or if the FAQ does not answer your questions.

Please complete as many fields as possible so that we can better serve you. Please use English fonts.

Order Number

ex) 12345
(It's included in the receipt e-mail that we sent you immediately after your sign-up.)

Last Name used to sign up

ex) Yamada
(Enter the same last name you provided when you applied for membership.)

First Name used to sign up

ex) Taro
(Enter the same first name you provided when you applied for membership.)

E-mail Address used to sign up

ex) abcd@efg.co.jp
(Enter the e-mail address you provided when you applied for membership.)

Site Name

User ID

ex) taro123
(Enter the User ID you used to log on to the site you have joined.)

Password

ex) tarotaro
(Enter the Password you used to log on to the site you have joined.)

Question

Your Current E-mail Address

ex) hijk@lmn.co.jp
(Enter your current e-mail address.)

??? Before sending your quesion... ???
< Caution >1
Before submitting your request, please reread the Terms and Conditions of Membership which you agreed to when you applied for membership. Please note that we do not respond to questions that are answered in the Terms and Conditions of Membership.

< Caution >2
If you have questions regarding your membership or cancellation, please use our automated Cancel Subscription service. We will provide support to inquires regarding membership, passwords, cancellation, and etc. that can't be solved using the automated Cancel Subscription service.

< Caution >3
E-mail support is provided Monday to Friday between 9am and 5pm pacific standard time. Inquires submitted after hours or on weekends will be answered the next working day.

I read the above conditions and will

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